STUDY ON HEALTH PROFESSIONALS’ PERCEPTION OF QUALITY OF HEALTHCARE PROVIDED TO PATIENTS

Authors

  • Daniela DRUGUS University of Medicine and Pharmacy”Grigore T. Popa” of Iasi
  • C. OPREAN University ”Politehnica” of Bucharest
  • Doina AZOICAI University of Medicine and Pharmacy”Grigore T. Popa” of Iasi

Abstract

The quality of the health care system is an essential condition for in improving the quality of health services and satisfying both the patients and healthcare professionals. Research objectives: To identify the characteristics of medical profession, the factors of professional satisfaction or dissatisfaction and health care team-related factors that influence the quality of care. Material and methods: Qualitative study using a SurveyMonkey online questionnaire consisting of 14 open-ended questions. The respondents were 1013 health professionals in university and non-university hospitals with various unit profiles. Results: According to healthcare professionals, medical profession is defined by: humanism and personal sacrifice (33.37%) and also high professional competence (33.07%). Satisfaction factors are: patient health (40.57%), high social status (36.33) and saved lives (33.07%). Dissatisfaction may be due to: low salary (39.98%), disorganization (38.10%) and lack of procedures (33.96%). Performance may decrease as a result of: stressful working conditions, lack of adequate medical supplies, lack of recognition at work, routine, and strained relations with superiors. Conclusions: The study shows the need for correlating the medical education system and health systems, and for an integrated analysis of both systems by determining the required skills and modeling the medical team behavior in accordance with the performance variables which take into account satisfaction among both patients and health care professionals.

Author Biographies

  • Daniela DRUGUS, University of Medicine and Pharmacy”Grigore T. Popa” of Iasi

    Faculty of Medicine
    Department of Preventive Medicine and Interdisciplinarity

  • C. OPREAN, University ”Politehnica” of Bucharest

    Faculty of Engineering and Management of Technological Systems

  • Doina AZOICAI, University of Medicine and Pharmacy”Grigore T. Popa” of Iasi

    Faculty of Medicine
    Department of Preventive Medicine and Interdisciplinarity

References

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Additional Files

Published

2015-06-30

Issue

Vol. 119 No. 2 (2015): The Medical-Surgical Journal

Section

PREVENTIVE MEDICINE - LABORATORY

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